NEW COVID PROTOCOL

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As of January 26, 2022

To our Valued Pet Parents:

First of all, we want to thank you for your patience and understanding the past couple of months that we had to return to our Curbside Concierge service as we navigated through the surge in Covid cases in our area. It was so important for us to keep your families as well as our staff as safe as possible. We certainly have missed the in-person interaction and we are pleased to announce that we will no longer require Curbside Concierge service for your pet(s) appointments effective January 26, 2022! However, there are a few key points we would like to convey regarding re-opening for in-clinic appointments:

When you arrive for your appointment, kindly call us at 631-271-8383 to check in. At this point we will discuss with you whether or not you would like to come in with your pet, but please remain in your car for further instruction. ONLY 1 person will be allowed in with your pet for the appointment (we do make exceptions for end of life appointments) and they MUST wear a medical mask (not fabric or nylon) since our exam rooms do not allow for social distancing. If you do not have a medical mask, one can be provided to you. Once an exam room is available one of our technician’s will call you to discuss the reason for your pet’s visit, and take a brief history for the doctor and then instruct you when to come into the building with your pet.

Curbside Concierge appointments are still available should you wish to remain in your car rather than come into our hospital. We understand not everyone may be comfortable coming into the hospital. We offer Facetime for these appointments as well.

Pet drop offs and pickups for procedures, surgeries and boarding please call upon arrival as well and a team member will coordinate with you to meet you and your pet in the waiting room. We are asking all our clients to please wear a medical mask in our waiting room.We also ask that your pet be on a leash or in a carrier so we can maintain proper social distancing.

Medication and food pickups can be accommodated in our waiting room. There is no need to call, you can just come in. Again, please wear a medical mask and we ask our pet parents to be mindful to only have 3 clients in our waiting room at a time.

Our goal is to make this transition as easy as possible for you and your furry family members. We are excited to be able to go back to a somewhat normal experience for you and your pets when you visit our practice! As always, if you have any questions, please feel free to reach out to us at 631-271-8383.

Thank you for entrusting us with the care of your furry friends! Stay safe everyone!

Sincerely,

The Doctors and Staff at Dix Hills Animal Hospital

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